Returns

Damaged Merchandise:
If merchandise is received damaged, you have 5 days from the date of receipt to file a damage claim. Please keep all wrapping materials including interior and exterior containers. If items are damaged, notify us immediately. Please call:
CLIENT SERVICES at 800-575-9255

Merchandise Return Policy
Please call within 10 days of receipt of your order if for any reason you are not satisfied with your purchase. Fill out the return form below by completing the appropriate section. Returns should be shipped prepaid via USPS mail only to the address above along with this form. When the item is received, we will replace it or refund the purchase price (less the shipping and handling costs). This process may take up to 10-14 days depending on the time of year.

Credits 
Credits will be issued in the same method of payment as the original order was paid except for personalized. For additional purchase, include credit card number, CVV number, expiration date and signature below.

Return/ Exchange of Personalized Items
All sales are final. Custom and personalized items cannot be accepted for return, unless there is a manufacturing error or product defect.

Return Instructions:
1. Complete Return Merchandise Form and enclose in package.
2. Use the Return Shipping Label provided to address your package.
3. Please provide a daytime phone.
4. Securely wrap and send your return PREPAID via USPS mail only.

(Sorry, we cannot accept C.O.D. shipments.) DO NOT SEND YOUR RETURN VIA AN EXPRESS SERVICE REGARDLESS OF THE REASON WHY YOU ARE RETURNING THE ITEM. YOUR SHIPPING FEES ARE NOT REIMBURSABLE. ONLY USPS SHIPPING FEES WILL BE REFUNDED.

5. Please allow approximately 2 weeks for receipt of your exchange order. If returning an item for exchange please include $5.95 for return shipping.