REFUND
Mail Order Refund
Regular price $0.00Shipping
Standard | 7 to 10 business days (plus processing time)
- In-stock items will be shipped FedEx or USPS from our warehouse and will typically arrive in 7-10 business days from the day the order ships. Most orders are processed and ship within 24 TO 48 hours of receipt.
- In stock Personalized Items typically take one extra day for processing.
- Items that ship separately (directly from our vendors) take 2 to 4 weeks for delivery.
- Large and/or heavy items may require additional charges and shipping time.
- Orders placed before 11:30 AM Central Time will ship the same day with a deliver date of 2 business days for In-Stock items. Business days do not include weekends or holidays. A street address is required (not a PO Box).
- In stock Personalized Items typically take one extra day for processing.
- Orders placed before 11:30 AM Central Time will be delivered within the next business day for In-Stock items. Business days do not include weekends or holidays. A street address is required (not a PO Box).
- In-stock Personalized Items typically take one extra day for processing.
United States - Alaska & Hawaii:
Standard Express, Guaranteed Express, & Overnight Express. Add 1-2 additional days to each shipping method.
| Total Amount of Order | 7-10 Day Super Saver | 2-day | Overnight | Canada |
| $0.00 - $15.00 | $5.25 | $20.20 | $30.20 | $24.90 |
| $15.01 - $25.00 | $7.25 | $22.20 | $32.20 | $26.90 |
| $25.01 - $50.00 | $10.25 | $25.20 | $35.20 | $28.90 |
| $50.01 - $75.00 | $13.25 | $28.20 | $38.20 | $30.90 |
| $75.01 - $125.00 | $15.25 | $30.20 | $40.20 | $32.90 |
| $125.01 - $200.00 | $19.25 | $34.20 | $44.20 | $36.90 |
| $200.01 - $300.00 | $30.25 | $45.20 | $55.20 | $44.90 |
| $300.01 - $400.00 | $40.25 | $55.20 | $65.20 | $49.90 |
| $400.01 - $500.00 | $50.25 | $65.20 | $75.20 | $59.85 |
| $500.01 - $750.00 | $70.25 | $85.20 | $75.20 | $69.90 |
| $750.01 - $1000.00 | $90.25 | $105.20 | $115.20 | $99.90 |
| $1000.01+ | $100.25 | $115.20 | $125.20 | $114.90 |
Additional Shipping Information
Alaska, Hawaii and Puerto Rico Standard delivery: 7-10 business days, use chart above.
Weekend Orders If your order is placed on a Saturday or Sunday it is processed on Monday and typically shipped within 24 hours.
* Personalized items are shipped separately and may require 1-4 weeks to ship. Express Shipping is not available for these items. Any drop ships going to Alaska, Hawaii and Puerto Rico will incur additional shipping. Can not ship to International Addresses.
Shipping Charges are for each address shipped to and include packing, insurance and delivery.
2-Day Express And Overnight Express Orders that are placed before 11:30 am (cst) will ship the same day for in-stock items. ONLY 2-DAY and OVERNIGHT shipping options are guaranteed on time delivery
Returns
Damaged Merchandise:
If merchandise is received damaged, you have 5 days from the date of receipt to file a damage claim. Please keep all wrapping materials including interior and exterior containers. If items are damaged, notify us immediately. Please call:
CLIENT SERVICES at 800-575-9255
Merchandise Return Policy
Please call within 10 days of receipt of your order if for any reason you are not satisfied with your purchase. Fill out the return form below by completing the appropriate section. Returns should be shipped prepaid via USPS mail only to the address above along with this form. When the item is received, we will replace it or refund the purchase price (less the shipping and handling costs). This process may take up to 10-14 days depending on the time of year.
Credits
Credits will be issued in the same method of payment as the original order was paid except for personalized. For additional purchase, include credit card number, CVV number, expiration date and signature below.
Return/ Exchange of Personalized Items
All sales are final. Custom and personalized items cannot be accepted for return, unless there is a manufacturing error or product defect.
Return Instructions:
1. Complete Return Merchandise Form and enclose in package.
2. Use the Return Shipping Label provided to address your package.
3. Please provide a daytime phone.
4. Securely wrap and send your return PREPAID via USPS mail only.
(Sorry, we cannot accept C.O.D. shipments.) DO NOT SEND YOUR RETURN VIA AN EXPRESS SERVICE REGARDLESS OF THE REASON WHY YOU ARE RETURNING THE ITEM. YOUR SHIPPING FEES ARE NOT REIMBURSABLE. ONLY USPS SHIPPING FEES WILL BE REFUNDED.
5. Please allow approximately 2 weeks for receipt of your exchange order. If returning an item for exchange please include $5.95 for return shipping.
Creations & Collections
Customer Service:1-800-575-9255 (7:00 a.m. to 9:00 p.m. Monday-Friday and 8:00 a.m. to 5:00 p.m. on Saturday and Sunday)